SNG Services ALL Major Cruises Lines for Mobility Equipment

Accessible Travel Advocate

September 2025

Picture of SNG President/CEO Andrew Garnett

News from the President's Desk

Hello friends,

Last month my wife and I were privileged to have been invited to the pre-inaugural sailing of Royal Caribbean’s Star of the Seas. It was great to experience the brand-new ship and to meet so many Travel Advisors and Travel Agents. I spoke with a couple of our customers during the voyage and was happy that they only had kind remarks about their experience with our company. While onboard, I also met with some of the Royal Caribbean staff regarding accessibility. They are making every effort to ensure that every passenger has an excellent experience. We have a link to the Star of the Seas accessibility features page on our website

Frankly, everything was amazing! One highlight for me was the Back to the Future show. It is a MUST SEE. Anita and I were able to take some pictures with the DeLorean Time Machine prior to boarding the vessel. You can see some pictures below. I highly encourage you to check her out!

Until next month!

Keep smilin'

Andrew Garnett, CATA
President/CEO

Images from Royal Caribbean's Star of the Seas Pre-Inaugural Sailing

Star of the Seas Cruise Accessibility Page

Reminder...

New Security Measures to Protect You/Your Family Members Implemented!!!

For your security, we have upgraded our payment platform to the latest and most secure technology. To protect your privacy, we have not exported any data to the new platform and will need your credit card details for any initial future bookings. Once the information is entered, the card information will again be securely encrypted and tokenized. You will again be able to use that same card for repeat orders. Please note that we never store credit card information on our site or servers.

Not too Late....

Alaska Season

For Land, Cruise, and Land & Sea

Please Book As Early As Possible

Special Needs Group is presently taking bookings for those sailing on cruises round-trip out of Seattle, and those sailing one-way from Vancouver to Seward or Whittier, and vice versa.

Further, SNG can provide service to travelers on land & sea vacations beginning or ending in Anchorage or Fairbanks.

The Alaska Season is an incredible busy one for us. With supply chain issues, we encourage you to book early with our Customer Service Team at 800.513.4515.

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Revamped CATA® Locator

Our CATA Locator is designed for individuals looking for assistance with their cruise and/or land-based vacations, as well as for their mobility, oxygen, and special needs equipment rentals through SNG.

Please enter your Zip Code in the Agent Finder to find a Certified Advisor/Agent in their area. The TA's Name, Agency Name, and Phone Number are list (physical addresses are not listed).

At your convenience, please click the link below, and check it out!

Agent Finder

We truly appreciate the over 9.400 Travel Advisors/Agents who have completed SNG's Certification Program to become an SNG Certified Accessible Travel Advocate®.

SNG Confirmations

PLEASE, PLEASE, PLEASE ensure you or a member of your traveling party takes the SNG Confirmation on their cruise or land-based vacation.

Questions regarding your or a member or your traveling party's confirmation can be answered by our Customer Service Team at 800.513.4515 Monday-Friday 9AM-6PM EST or via email at info@specialneedsgroup,com. Please do not reply to the confirmation as it is an unmonitored mailbox.

PLEASE READ

Tryp Maritime Hotel Fort Lauderdale Airport / Cruiseport

For those looking for a Hotel in close proximity to Fort Lauderdale International Airport and Port Everglades, please check out the Tryp Maritime Hotel Fort Lauderdale Airport / Cruiseport.

ACCESSIBILITY FEATURES

SNG Scooter Review

Special Needs Group®

Delivering an Accessible World®

Servicing 70 Countries and 217 Metropolitan Areas

PLAY

“The Scooter is the best item to have on your cruise when your mobility is impaired!” -Renee

"Everyone was so helpful and respectful!" - Francis S.

"As a Travel Agent, I will recommend!" - Victoria M.